PRE-BOOKING 

The clinic has an appointment-only policy. To avoid disappointment treatments should be pre-booked, the best way to do this is through our online booking system. All treatment time lengths are approximate and will depend on each individual client, times include consultations and aftercare, which is essential to ensure a personalised treatment. Some medical conditions may need advice from a GP/doctor, if unsure please do not hesitate to contact us before making a booking request. Before your appointment we will send an electronic consultation form and any relevant pre-post care by email, if these can be completed before your appointment this would be ideal. If you have any problems in doing this let us know and we can help you at your appointment. 

PRICES 

Prices, treatments and products are subject to revision without prior notice! Prices can always be found on our booking website. Please note that we do not give refunds on any products or purchases.

AGE

Clients need to be aged 16 or over to have beauty/hair treatments performed at the salon. For injectable treatments you will need to be 18 or over, ID can be required. Please avoid bringing children to the clinic. This is due to insurance purposes.

DATA PROTECTION POLICY 

Any personal information you provide to us will not be released, sold, or rented to any entities or individuals outside of Enhnace Thanet beauty & aesthetics ltd. Enhance will collect, handle and store personal data for treatment and appointment purposes in accordance with General Data Protection Regulations (GDPR). From time to time we send promotional emails and we also send appointment confirmations and reminders via e-mail and text. For more information please see our Privacy Policy.

BOOKING & CANCELLATION POLICY 

Your appointment has been reserved especially for you therefore we ask you to notify us at least 48 hours in advance if you wish to cancel or reschedule your appointment as a courtesy to both Enhnace and our other clients.

-Appointments cannot be cancelled or rescheduled if notice is under 48 hours.

-You are able to move your appointment up to 48hrs before, if you need to move your appointment, please do so online.

-You are only able to re-schedule the same appointment twice after the booking is made. If you try to re-schedule a third time your appointment will automatically be cancelled and you will lose your booking fee.

-If we receive less than 24 hours notice of cancellation

*100% of the treatmentn/s cost will be charged.*

‘No Shows’ or those that give less than 24 hours notice will be charged the full cost of the treatment.

Appointment reminders will be sent 24/48hrs before your appointment so please contact us as early as possible to avoid your being charged. No further bookings will be made until this is paid. Clients who have previously missed appointments will be asked to pay in full when booking future treatments. Please note we take no-shows very seriously and you will be blocked from using the online booking system if this happens more than once. Thank you for your understanding that our time is valuable! 

ONLINE BOOKING & CARD CAPTURE POLICY

To secure your appointment request a non-refundable/transferable booking fee is required. This amount will count as pre-payment towards your total appointment cost payable by cash or card on attendance. This will not be refunded under any circumstances should you cancel your appointment at any time. Please note we may need to move your appointment by 15mins when we confirm your request so please try not to leave small gaps throughout the appointment system. In order to book your appointment, we require your card details. These are securely and safely held by our payment provider using our appointment system. Your card will be charged your booking fee on confirmation. Your card will also be charged in the event of a no-show or late cancellation.

SEMI-PERMANENT MAKEUP BOOKING & CANCELLATION POLICY

The cost of a new micropigmentation procedure includes the initial session.  The top-up service is not included in the original price. your top up treatment should be booked 6-8 weeks prior to the initial treatment.

A booking fee is required to schedule your micro pigmentation, which is taken off your final total when you attend your initial appointment. This is non-refundable as a time slot is being set aside, especially for you. If you need to reschedule your micro pigmentation, you may transfer your booking fee onto the new appointment if 2 weeks notice is given. If 2 weeks notice is not given, unfortunately, another booking fee will need to be collected to reschedule and the first booking fee will be forfeited.

GIFT CARD PURCHASE POLICY

Pre-payment is required for all gift cards. This will not be refunded and is not transferable under any circumstances should to cancel your appointments at any time. Treatments are subject to availability and must be pre-booked. As the clinic gets very busy we recommend appointments are booked as soon as possible after purchase/receiving. At least 48hrs notice must be given to reschedule a gift card appointment otherwise the use will be lost. Gift cards are valid for bookings made within 12 months of purchase only and the expiry date will not be extended under any circumstances. Gift cards can not be exchanged for cash but may be exchanged for services of a higher value, or payment of the difference. If a client is late for their appointment and it is not possible for the treatment/s to be carried out use of the gift card will be lost.

MEDICAL CONDITIONS 

Please inform us at the time of booking of any health issues or medical conditions we may need to be aware of. You will receive a medical history form to fill out We can then advise you accordingly of suitable treatments although we will also do a thorough consultation with you before your treatment.  

TREATMENTS 

Please arrive just 5 minutes before your appointment. If for any reason you think you may arrive late for your treatment please call or message us to let us know and leave a voicemail or send an email. If you are late for your appointment please be aware that the full appointment time may not be attained or it may not be possible for your treatments to be carried out at all (e.g more than 10mins late) and your treatment will still need to be charged.

SKIN TESTING 

Skin tests for treatments involving Brow/Lash Tinting, LVL Lash Lift, Brow Lamination, hair chemical services, Microblading/Combination/Ombre Brows, Lip Blush and Lash Line Enhancement are required 24 hours minimum before your first treatment including if you have had a patch test elsewhere. If you haven’t been to the salon for over 6-12 months since your skin test/treatment or if anything has changed with your medical history we will need you to have another skin test. Please note this is a legal requirement.

PAYMENT 

Payment can be made by cash or card. Unfortunately, we are unable to accept cheques. 

VALUABLES 

Please ensure that you retrieve all your valuables before leaving the premises as we cannot be held responsible for lost items. We recommend wearing as little jewellery as possible to the salon when having facials or massages. Please also remove rings and watches for nail appointments.

WHEELCHAIR ACCESS 

There is wheelchair access to Enhance treatment rooms but no access to the W/C. If you have any other medical conditions please inform us prior to booking treatments so that we are able to discuss and make any arrangements required.

CHILDREN 

Please don’t bring children to Enhance due to health & safety reasons.

PETS

No pets are allowed in the salon due to health, safety and hygiene reasons.

FRIENDS/RELATIVES

Please note that due to health and safety reasons no additional persons other than clients are to be in for their appointment due to the appointment only policy as we like the clinic to feel private (if you have any special requirements please let us know of course).

Thank you VERY much for respecting our polices.